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THE SHELF

The books and essays this one leans on, and what to take from each.

What most of these books leave out is what this one tried to add: loops that ship physical goods with margins, rewards that fall under sweepstakes and consumer law, and proof from a holdout rather than a dashboard.

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Written by Andrew Lauchner, a growth and retention operator for consumer brands. The paid work is one ninety-day Sprint.

This is one chapter of Close the Loop, which is free and readable in full on a single page with no form in front of it.