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THE SHELF

The books and papers this guide leans on, and what to take from each.

And the research: Milkman and colleagues (2011) on plans and flu shots and (2021) on the gym megastudy; Lally and colleagues (2010) on how long habits take; Neal and colleagues (2011) on popcorn; Cepeda and colleagues (2006) on spacing; Wood and colleagues (2016) on the question-behavior effect; Burnham, Frels and Mahajan (2003) and Klemperer (1995) on switching costs. Full references are in Appendix C.

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Written by Andrew Lauchner, a growth and retention operator for consumer brands. The paid work is one ninety-day Sprint.

This is one chapter of Used, Not Bought, which is free and readable in full on a single page with no form in front of it.