Six forms and messages. Copy them into whatever your team already uses, and have counsel review anything that goes to customers.
SEND TO Active customers (bought in the last 12 months). Aim for 300+ answers.
Q1 In the last 12 months, about how much did you spend on [category],
from any brand or store? ($ amount, or ranges)
Q2 Which brands of [category] did you buy in that time? (list, with "other")
Q3 Rank the brands you picked, from the one you'd choose first.
OPTIONAL
Q4 For the brand you ranked first: what does it do better than us?
JOIN Answers to customer_id, then to 12 months of orders.
SHOW One line per candidate: "[Brand] is thinking about making [product]." ASK, 1 TO 7: Q1 How well does this fit what you know about [Brand]? Q2 How good do you think [Brand] would be at making it? Q3 How likely would you be to buy it from [Brand]? Q4 Do you buy [product] today? From whom? (free text) READ Rank candidates against each other. Q4 feeds "shared customer."
SUBJECT Something New From Us, and You're First
PREVIEW before anyone else sees it
BODY
Hi [first name],
You've trusted us with your [hero product]. We've been working on
[new product], because [the one-sentence proof it borrows from the hero].
We're making a small first batch, and customers on the waitlist get
it first, before we announce it anywhere else.
[Join the waitlist]
No payment now. We'll email you when it's ready.
[Signature]
FOOTER [Company legal name, postal address]
You're receiving this because you bought from [Brand].
[Unsubscribe] | [Email preferences]
SEND ONLY TO subscribers who agreed to receive marketing texts. [Brand]: we're making [new product] in a small first batch. Customers get first access before anyone else. Join the waitlist: [link] Reply STOP to opt out.
CANDIDATE product, price, contribution margin:
STEPS FROM CORE customer / occasion / supply chain / proof, 0 to 3 each:
PROOF IT BORROWS one sentence:
HEADROOM COMPARED core gain from one rank up ($/yr) vs this plan ($/yr):
BREAK-EVEN share of active customers who must buy in year one:
WAITLIST sign-up rate by segment:
FIRST RUN units, sized to the waitlist, not the plan:
LAUNCH PRICE full price. Early access instead of a discount.
REPEAT BAR [x]% of first buyers reorder by [date]
KILL RULE below the repeat bar, or contribution per buyer
after returns under $[y], by [date]: stop reordering
and sell through.
HOLDOUT [x]% of eligible customers get no launch messages
OWNER name, and the date the kill rule is read:
PARTNER brand, product, why our customers use it with ours:
SCORE customer / occasion / proof, from our customer's side:
THEIR CUSTOMERS how much they overlap with ours (their estimate):
FORM recommend / co-market / co-branded edition / resell
EACH SIDE SENDS to its own list only. No list swaps or data sharing
without counsel's review.
DISCLOSURE any commission or payment disclosed clearly wherever
we recommend them.
TEST [x]% holdout from our side; read contribution per
customer at 60 days.
EXIT notice period, and how we'd respond to their
worst-case failure:
This is one chapter of The Next Category, which is free and readable in full on a single page with no form in front of it.