Whoever owns growth, a new hire, an agency, or you on a Monday you’ve decided to start over, needs six things on day one. Without them, the first month goes on finding out what they should have been handed.
- An order-level exportEvery order with customer ID, date, net revenue, discount, products, shipping charged, refunds and sales channel. Not a dashboard; the rows.
- Real costs from financeProduct cost by item, pick and pack, shipping by zone, payment fees, return rates by category.
- Admin access to every channelStore, ad accounts, email and SMS platform, reviews, and the DNS records for the sending domain.
- The historyEvery offer, sale, price change and major site change of the last two years, as best anyone remembers. Gaps are findings.
- A payback ceilingFrom whoever manages cash, in months, so acquisition targets can be set in dollars from the first week.
- Authority over the whole pipeOne person who can change the offer, the flows and the media targets together, or each channel will keep optimizing its own joint.
Do this
- Ask for all six in one message today. Whatever comes back slowest is where the business knows least about itself.