Part two · Let customers fund it · Chapter 8

FLOAT

Prepaid plans, gift cards and store credit put customers’ cash in your account before you ship anything. It’s cheap money only if you account for it as theirs.

Warren Buffett explains float with insurance: insurers “receive premiums upfront and pay claims later,” so they hold large sums, “money we call ‘float’,” that “will eventually go to others” Reported. A DTC brand has its own float, and the same rule applies: it’s valuable when it’s cheap, and dangerous when spent as if it were yours.

What float costs

Buffett’s test is what the float costs. When premiums cover claims and expenses, “we enjoy the use of free money – and, better yet, get paid for holding it” Reported. For a brand, the cost is whatever you give up to get the cash early: the prepay discount, the gift card bonus, the cost of the program.

Say a subscriber pays $100 a month, and you offer six months prepaid at 15% off: $510 today. As financing, you’ve borrowed $410 and repay it in product over five months, giving up $90: about 7% a month, or 125% a year compounded Derived. As a loan it’s terrible. As retention it can be excellent, because it locks in renewals some customers wouldn’t have made. Judge prepaid plans on retention, as The Standing Order describes, and count the cash as a side effect.

A prepay discount is expensive money and cheap retention. Judge it as retention.

How big float gets

Starbucks is the best-known example in retail. In fiscal 2025 it added $15.2 billion to its stored value card and loyalty program balances, and at year end it held $1.75 billion of deferred revenue from them: money paid but not yet earned Filed. The mechanics are the same for a brand selling $50,000 of gift cards in December.

The four kinds of float in a DTC brand

Breakage, and why not to count on it

Breakage is the share of balances never redeemed, and it’s tempting to count as profit. Under the US revenue standard, ASC 606, a company that expects breakage recognizes it gradually, in proportion to redemptions, and only to the extent a significant reversal isn’t likely; otherwise it waits until redemption becomes remote. Any amount it must hand to a state under unclaimed property law is a liability, not revenue Published. Have your accountant set the policy.

That last point is where brands get caught, and gift cards carry their own rules too.

Don’t spend it twice

In the 13-week forecast, every float balance appears as a liability with a redemption schedule. December’s gift card sales are January’s orders, shipped from stock you’ll have to buy. Spend the float on January ads and you have two months of revenue and one month of cash.

Do this

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